IBM® Control Desk IT asset and service management provides a common control center for managing business processes for both digital and physical assets. Control Desk is ITIL-compliant, accessible through mobile devices and integrates with social media and development tools.
Service request management prioritizes incident response based on business service impact.
A powerful interaction engine with tooling that includes full reconciliation of data loaded into the Configuration Management Database (CMDB).
IT asset lifecycle management Provides a current, proactively managed authorized repository of assets.
Service catalog publishes a list of available services for users to search and order.