25 May 2019
Run your internal service provider department like a high performing business.
Whether providing IT, facilities management or other in-house serv-ices, you are responsible for delivering high value services to other departments across your enterprise. These departments are your customers and they see you as their service provider. Accordingly, departments face the constant challenge of improving the level of service delivered as well as controlling the cost associated with delivering that service.
Maintaining this dual role of improving service and reducing cost is only becoming more complex as the demands from the rest of the organization increase.
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