Part of The Midis Group
Services

Service Offerings

eSolutions provide a range of comprehensive asset management solutions, keeping you abreast of industry standards and developments with reputable business analysis and industry predictions. We offer advice on implementing a new strategy, upgrading to a new software solution such as IBM Maximo® or IBM Watson IoT®, and ongoing support.

With the evolution of Maximo®, now is the time to invest in the next phase of industry development. Focused on predictive, rather than preventative maintenance, the IBM Watson IoT® is an asset management software solution that uses sensors to read big data, eliminating unscheduled downtime by anticipating maintenance and quality needs. Simply put, this provides you with the ability to fix assets before they break – which leads to greater operational efficiency. With innovations such as these, we aim to reduce your operating costs, maximize your production uptime, and empower you to make strategic business decisions.

In addition, we offer Enterprise Asset Management (EAM) – from short assignments to complex multi-million-dirham projects.

Management of Strategic Assets

The management systems we deliver are integrated through process and enterprise system levels, addressing all phases of the facilities and asset lifecycle.

Our consultants work closely with you to identify opportunities. We analyse maintenance, IT and business process best practice to engage with projects at each level of the system and business hierarchy.  

We’ll integrate processes across the organization by developing reporting and corrective action structures, analytics, workflow, risk management and review processes.

System Implementation and Upgrade Services

System Implementation is performed via a phase-wise approach, starting with system analysis and design, and moving through system configuration, system testing, user training and system rollout, before concluding with post rollout support.

The key steps involved in delivering a successful cost-effective implementation and knowledge transfer include:

  • Reviewing the current ‘as is’ process and developing ‘to be’ processes
  • Mapping the associated requirements – and undertaking gap analysis
  • Providing options analysis for any identified functionality gaps (including process workaround, configuration modification and customization)
  • Development of workflows
  • Data mapping and migration to system objects
  • Interface with other systems
  • Internal testing and integrated user acceptance testing
  • System finalization and preparation for rollout
  • Preparation of end user training manuals, in addition to end user training
  • System rollout and post implementation on-site support
  • ‘As built’ documentation and system hand over

Business Analysis, Process Re-Engineering and Optimization

Our Maximo® professional consultants play an extensive role in process optimization – reducing and eliminating time and resource wastage, as well as unnecessary costs, bottlenecks and mistakes – while achieving the process objective. 

Our areas of expertise include:

  • Assessment of current asset and maintenance management processes
  • Facilitation of asset and maintenance management process re-engineering workshops
  • Facilitation of asset and maintenance management system design workshops
  • Development of project and system documentation including the business process system, and functional and business specifications

Technical Services

eSolutions certified technical consultants have a vast amount of Maximo® knowledge. They provide innovative solutions to ensure that every client achieves their desired success.

Our key technical services cover:

  • System Integration
  • System Customization
  • New Apps Development
  • Workflow Development
  • Data Conversion and Migration
  • Report Development

Training Services

Providing training since 1996, eSolutions is known as the “Maximo Institution” in the Middle East. We provide training services for standard Maximo® courses as well as customized services for developing training material and on-site training and workshops.

Depending on the client’s needs, our training services can include:

  • System Administrator Training
  • IBM Maximo® Immersion Training
  • IBM Maximo® Assets & Work Management
  • IBM Maximo® Inventory Management
  • IBM Maximo® Purchasing and Contracts Management
  • IBM Maximo® Workflow Training
  • Birt Reporting Training
  • IBM Maximo® Mobility Trainings (Everyplace, Anywhere and Mobile First)
  • Application Designer Training
  • Maximo® Integration Framework Training
  • Role Based Functional Training
  • IBM Tririga® Training

Continuous After Sales Support & Software Maintenance Services

The beauty of choosing a company that offers regional coverage and support is that we’re on hand whenever you need us. eSolutions can provide each client with standard annual software maintenance and support agreements, as well as the ability to quickly respond to problems.

Clients may request either local support via telephone or email, while international support requests can be submitted via e-mail and on-line via your web browser.

In either case, you will usually receive a same-day response, with a solution for critical bugs provided as quickly as possible. For less critical issues, the solution will be included in the next patch.

Hear from our clients

Khaled Al-Shami


EAM Solutions Manager
Consolidated Contractors Group

Get In Touch

If you would like to find out how we could help your business or for a free initial consultation, please complete an enquiry form and a member of our sales team will be in touch.

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GartnerMagic Quadrant for EST Software

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