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IBM Maximo Smart Control Desk

04 April 2019

IBM Maximo Smart Control Desk

IBM® Control Desk IT asset and service management provides a common control center for managing business processes for both digital and physical assets. Control Desk is ITIL-compliant, accessible through mobile devices and integrates with social media and development tools.

Service request management prioritizes incident response based on business service impact.

A powerful interaction engine with tooling that includes full reconciliation of data loaded into the Configuration Management Database (CMDB).

IT asset lifecycle management Provides a current, proactively managed authorized repository of assets.

Service catalog publishes a list of available services for users to search and order.

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