IBM IT Asset And Service Management Solutions
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IT Service Management
TSRM
IBM Tivoli Service Request Manager is a far-ranging IT Service Desk application that efficiently manage service requests through streamlined incident and problem management processes to enables service efficiencies, reduces disruptions, streamlines service desk operations, improves customer satisfaction, and reduces costs by unifying key service support and asset management processes. IBM Tivoli Service Request Manager, based on the ITIL standard, provides service request support through a streamlined incident and problem management process that helps your service team provide consistent, high quality service that reduces downtime and service-related costs.
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IT Asset Management
IBM Maximo IT Asset Management is a comprehensive solution that combines asset purchasing, inventory, financial, maintenance and contract management into one flexible interface. It tracks and manages the complete life cycle of your IT assets and provides workflows to manage the processes for control, audit and reconciliation of authorized versus deployed assets.
TAMMIT
IBM Tivoli Asset Management for IT is a far-ranging IT Asset Management Application that supports inventory, financial, maintenance & contract management, to enable efficient and effective management of the IT lifecycle, to lower costs, mitigate licence and regulatory compliance risk, and better align IT with business goals.
This solution provide a more comprehensive view of your IT infrastructure and offers detailed reports and key performance indicators (KPIs), all presented in an easy-to-configure user interface.
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TADDM
Tivoli® Application Dependency Discovery Manager automatically creates and maintains application infrastructure maps
Its comprehensive application maps include complete run-time dependencies, deep configuration values and accurate change history.
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CCMDB
IBM® Tivoli® Configuration and Change Management Database (CCMDB) is an integrated productivity tool and database that helps you manage, audit, and coordinate the change and configuration management processes using user interfaces and workflows that are designed to facilitate cross-silo cooperation. You can create, assign, monitor, notify, and report on change requests and configuration items leveraging best-practice Information Technology Infrastructure Library (ITIL)-based processes. CCMDB provides a single source of information for understanding both near real-time views and authorized views of your IT infrastructure to help verify system integrity for audit compliance.
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Maximo Discovery
is the key to more efficient management of IT assets. Maximo® Discovery enables you to view all your network hardware and software including PCs, servers and network devices and detects the physical location of the assets. It helps build and maintain information on all deployed IT assets.
IBM Tivoli® provides integrated Visibility, Control, and Automation across business and technology assets to help you overcome the roadblocks to business and technology integration and the inhibitors to innovation. This enables you to better achieve your business objectives and maximize the value from all of the assets that support your operation. Tivoli products range through a wonderful set of products, for security management, storage management , server, device and network management, and much more.
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